Service Manager

This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.
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Example: Canceling a Workflow that is Awaiting Approval

You can cancel a service request, change, incident, or other business object while it is in the pending approval state.

1.Log in to the Service Desk Console.

2.Open a workspace.

3.Open the record that is waiting for approval (pending approval).

4.From the Status field, choose Cancelled.

5.Click Save. The Cancellation Reason window appears.

Enter Cancellation Reason

6.Enter a reason for the cancellation.

7.Click OK. The system cancels the request and terminates the approval workflow.